In August 2016, Navicure commissioned Porter Research to conduct a national survey of healthcare organizations to better understand patient consumerism and price transparency trends within healthcare organizations. Here’s a look at some of the key survey findings.
Download the full report here.
Most common patient financial responsibility questions:
Do you offer
How much will
my treatment cost?
What is my
What are your
Do you offer payment plans?
How much will my treatment cost?
What is my balance due?
What are your payment options?
Patients are confused as to how much they owe and why. Prior to or at time of service, healthcare organizations should address the patient’s eligibility, their financial policy including payment options, and share estimates to set expectations about the patient’s responsibility.
When do patients ask the most financial responsibility questions?
Healthcare organizations need to invest more time with patients in the front office, estimating their cost of care and discussing payment options. This will help reduce patient questions and patient collection delays post service.
Healthcare consumerism is real and here to stay.
Healthcare organizations need to embrace digital technologies to facilitate price transparency and payment conversations with patients up front. This will provide the speed and options patients want, while also improving the cost to collect for the organization.
Find out how Navicure® can help your organization easily generate patient care estimates along with other patient-friendly payment tools.