CHAPTER 3
Patient
Billing and Payments
Rock Star
Piedmont Urgent Care by WellStreet reduces bad debt by 75%
Piedmont Urgent Care by WellStreet is a fast growing, high-volume, multi-location urgent care group that needed to balance quick, efficient registration, excellent customer service, and securing patient payment while reducing patient collection costs, compressing payment timelines,  and improving staff efficiency. Piedmont Urgent Care by WellStreet developed an all-new, automated “no-touch” patient payments process with customized follow-up after initial patient encounter using Navicure® Payments™. The organization reduced bad debt by 75%, from 8% to 2%, while driving efficiencies at each clinic and through the collections process and increasing patient satisfaction.
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“Our Net Promoter scores are among the highest in the industry and our front-office staff are consistently able to collect at time-of-service.”
Dave Crussell
CEO
Rock Star Tool:
Navicure® Payments
Make it easy for patients to pay and staff to collect payments

Navicure Payments enables organizations to securely store patients' debit / credit card numbers and charge each patient's card once financial responsibility is determined. It can be used to collect co-pays, unpaid balances, unmet deductibles, and co-insurance after payer remittance. Navicure Payments also facilitates automated payment plans as an alternative, or in addition, to a one-time charge.

With the solution, organizations are able to:

  • Decrease the risk of bad debt by collecting at (or near) the time of service
  • Increase cash flow by having patients commit to paying for their care by authorizing a one-time transaction or signing up for an automated payment plan
  • Decrease the cost associated with patient payments – no more statements, collection calls or agency commissions
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